If you would like to register with the Medical Centre, please click on the appropriate link:
PLEASE NOTE - YOU MUST COMPLETE THE "CONTACTS" SECTION, AND GIVE AS MUCH INFORMATION AS POSSIBLE IN ALL SECTIONS FOR YOUR REGISTRATION TO BE ACCEPTED.
The Medical Centre
Tel: 01772 892598
The Medical Centre hours are as follows:
Whether you are feeling ill, want contraception advice, concerned about your sexual health, or need information on vaccinations for your trip abroad, the staff at the University Medical Centre are able to provide you with a caring and confidential service on these and a wide range of medical matters.
We strongly recommend that you register with a doctor on your arrival in Preston and your NHS medical card would be helpful for this but not essential. If you register at the University Medical Centre you will be asked to complete a short health questionnaire to assist the Doctors and Nurses with your care. (Print now, complete the details and bring it with you.)
At UCLan medical centre we really value your opinions. After receiving a number of complaints about the increasingly busy phone line, we decided to review the whole process to see how we can make it a simpler and a more efficient process for you.
From 1st September 2016 the following changes will be in effect with regards to prescription ordering:
- No over the desk ordering
- No ordering over the telephone line
- 48 hour processing time
- Only medications on the on-the-day list will be issued as an emergency prescription
1) Your prescriptions will be processed more safely, efficiently and accurately.
2) Doctors will have minimal interruptions to their surgeries for prescription queries resulting in clinics running more on time.
3) New treatments and medicines are constantly becoming available on the NHS, coming in for reviews for items not ordered in over 12 months ensures you are getting the most effective treatment available to you at the time.
You can order your repeat prescriptions in one of 4 ways:
1) Via the online service – This is a very quick and easy way to order your medication. To register for the Patient Access service you will need to collect your login details from the surgery. If you are already registered with this service you are able to login and start ordering your medication via Patient Access. Patient Access also has a Mobile App available to download free on Android and IOS.
Please note: if you decide to use this service you must also nominate a pharmacy for your prescription to be sent to electronically.
2) Using the printed request form on right hand side of your prescription – Please tick the items you need on your printed request and place in the prescription box located in reception.
Please note: try and order your regular medications at the same time. If your items are out of sync with each other, please bring this to our attention by writing it on your request and we will try to rectify this for you.
3) Using a prescription request form available in reception – You can collect one of these from reception, fill in your details and place in the prescription box also located in reception. If you would prefer to use post, you can post this to: Prescriptions, The Medical Centre, UCLan, Foster Building, Preston, Lancashire, PR1 2HE.
Please note: All details on the form must be filled in to ensure your request is processed correctly and in time. Missing information may result in your request being declined.
4) Via your chosen local pharmacy – All surrounding pharmacies have been informed of the changes to prescription ordering at the surgery. Most pharmacies offer a prescription ordering and/or delivery service. For more information please contact your chosen pharmacy directly.
- We require 48 hours to process your repeat prescription. This will be from the time that we receive your prescription request. In view of this you may need to allow extra time if you are sending your request in the post or if you are submitting your order through a pharmacy. The collection time will remain after 2pm.
- The prescription box in reception will be checked regularly at 9am, 11am, 2pm and finally at 5.00pm.
- You may wish to consider signing up to the Electronic Prescription Service. This involves choosing a pharmacy that you would like your electronic prescription to be sent to each time you order. This will ensure that your prescription arrives promptly after our 48 hour processing time. For more information about the EPS service please speak to one of the receptionists or your pharmacy.
- If you order your own medication but a pharmacy collects it, it will be your responsibility to let them know there is one ready to collect (unless you are already set up for the electronic prescription service)
If you realise you have no medication left you will need to ring the main line before 10am. The doctors have created a list of medications that if you missed a dose, it could be detrimental to your health. If your prescription is on this list you will be able to collect it after 5pm the same day. Requests made for medication not on the list will be ready in the standard 48 hours.
There will be space on the paper request forms to write any queries. There is also an option to type a message if you choose to use the online service.
If you have allowed enough time for your prescription to be ready at your pharmacy and it is still not there please telephone the main line and one of the receptionists can look into this for you.
You must collect this from the hospital pharmacy. If the pharmacy is closed, please speak to someone at the hospital department where you were seen for advice or you will have to collect it from them another time. Providing the written form is clear to read, you may give us a copy of this form so we can update your repeat medication list for next time you are due to order.
If the pharmacy is unable to order the item in for you the following day, they can print you a token or give your green prescription back to you so you can take this to another pharmacy. If it is a worldwide manufacturing problem, please ask the Pharmacy to ring the Surgery so we can arrange an alternative for later that day.
If you require any more information regarding these changes please speak to one of the receptionists
Consultation with the Doctor is by appointment only and while we will endeavour to give you an appointment with the doctor of your choice, this may not always be possible and your patience and co-operation is appreciated. We also have a small number of pre-bookable appointments. The nurse practitioners’ can treat a wide range of conditions and offer on the day bookable appointments. The service will run from 9am -4pm with appointments being offered throughout the day with an appropriate practitioner.
We currently have a large volume of patients who do not turn up for their appointments and this is having a significant impact on the waiting times for those needing to book appointments. If you cannot make your appointment, please call us at the earliest opportunity to cancel; otherwise you will be taking away valuable time for somebody who could urgently need your appointment.
We offer appointments for vaccinations and travel health advice/treatment, by appointment and are a registered yellow fever centre.
The Blood Clinic takes place every Thursday from 9.30am - 12:30pm.
When you book an appointment the reception team will ask for a brief outline of the problem. This is so they can book you in with the appropriate clinician- strict confidentiality will be maintained. You will not be expected to discuss your problem in depth, just a key word such as 'Mental Health' will be sufficient. Repeat prescriptions may also be requested, when appropriate, to save you time (we ask that you please provide 24 hours notice).
Please note that this Practice does not include a dentist or optician.
NHS 111 offers a video relay service that allows patients to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 advisor on the patient’s behalf, meaning that the patient is able to have a real-time conversation with the advisor via the interpreter. This service requires a webcam, a modern computer and a good broadband connection. To help ensure that patients are aware of the availability of this service, practices are asked to display this information on their websites. For more information, including an online user guide, visit the NHS 111 BSL website.
Please look at our Medical Centre Customer Service Survey 2016 for ways in which we are trying to improve.